UNIVERSAL PARKS & RESORTS ANNOUNCES GUIDELINES FOR PHASED REOPENING OF UNIVERSAL ORLANDO RESORT

With support from Florida Gov. Ron DeSantis, Universal officials shared details of their reopening plan Thursday with Orange County Mayor Jerry Demings’ Economic Recovery Task Force. After unanimous approval from the economic task force, Mayor Demings recommended approval of Universal’s plans to Gov. DeSantis today, Friday May 22nd.

Universal Orlando has been closed since March 16. Universal CityWalk Orlando began reopening May 14 with new health, safety and hygiene procedures – thus giving Universal experience that it will put into practice as it reopens its three theme parks.

Attendance during this time will be carefully managed and controlled. Universal will soon schedule team members for training on its new procedures. It will conduct a team-member-preview on June 1 and June 2 so the new procedures can be practiced and refined. A limited number of guests will be invited to visit on June 3 and June 4 as Universal continues to prepare for its phased opening. The public opening will be on June 5, with Universal continuing to manage daily attendance.

The reopening of Universal Studios, Islands of Adventure and Volcano Bay will see a wide-range of new health and safety best practices for guest of the popular central Florida resort. Which leaves guest wondering… What should I expect and plan for on my next trip to Universal Studios?

The new health, safety and hygiene procedures will cover each step of a guest’s visit: how they arrive, how they interact with other guests, how they experience attractions, rides and shows and how they have meals.

“We want to invite guests back to our theme parks in a cautious and thoughtful way,” said Tom Williams, Chairman and Chief Executive Officer for Universal Parks & Resorts. “We have put new health and safety procedures in place for both our team members and guests. And we have worked hard to make sure our guests can enjoy their time with family and friends. Doing this the right way will take all of us — and we need everyone’s help. Guests should follow our guidelines and continue to follow the recommendations of the CDC and health officials.”

Universal Orlando’s new procedures will cover three areas: screening, spacing and sanitization. Key measures will apply to both guests and team members:


Guests can expect the following when they visit Universal Orlando:

Face Masks

Guests and team members are required to wear face coverings and observe social distancing guidelines

Temperature Checks
Theme park guests as well as all Universal team members are required to have temperature checks before coming on-site; those with temperatures of 100.4 or greater will not be allowed to enter

Staggered parking
Managed and reduced daily park attendance

Crowd control and enforced social distancing
Managed and reduced attraction ridership, show attendance and restaurant seating. Some areas and events may remain closed for now.

Social distancing practices at all locations through the parks, within attractions and queues and at restaurants
Use of virtual lines at select attractions

Increased Sanitation measures
Increased cleaning and disinfection of food locations, ride vehicles, restrooms and other frequent “touch points” that go beyond Universal’s already aggressive cleaning procedures

Cashless payments
Cashless payments and “no touch” policies where possible

Universal has added the following statement regarding COVID-19 and the reopening of its theme parks “All Universal guests are urged to follow CDC guidelines and conduct temperature checks prior to their arrival. Guests should evaluate their own risk before they visit – and it is not recommended that older adults or individuals at high-risk with serious underlying medical conditions visit the destination. People who show no symptoms can still spread COVID-19 if they are infected. Any interaction with the general public poses an elevated risk of being exposed to COVID-19 and Universal cannot guarantee guests will not be exposed during their visit.

For information on CDC guidelines, click here. For more information about Universal Orlando’s policies during this time, visit Universal’s website. Due to the evolving nature of this situation, details are subject to change without notice.”

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